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TERMS & CONDITIONS

Terms & Conditions

By using www.truestorysport.com (referred to as “our website”), you agree to the following terms. These terms govern the relationship between you (“the customer”) and TRUE STORY LTD (“we”, “us” or “our”). We may update these terms at any time, and it is your responsibility to review them before placing an order.

1. Ordering & Acceptance

When you place an order, you are offering to purchase goods subject to these terms. All orders are subject to availability, confirmation of pricing, and our acceptance.

You will receive an automatic confirmation email after placing your order — this confirms receipt but does not yet constitute acceptance. We reserve the right to accept or decline your order. If declined, we’ll notify you via the email address you provided.

Once accepted, your order enters production and cannot be changed or cancelled unless specifically agreed in writing.

2. Payment & Pricing

All prices are listed in EUR. Shipping costs and any applicable payment fees are clearly shown at checkout.

We accept Visa, MasterCard, and American Express. All payments are securely processed through Stripe. We do not store your card details.

We make every effort to ensure product details and pricing are accurate. If we discover a pricing error after you’ve placed an order, we will contact you with the correct price and give you the option to confirm or cancel. If we cannot reach you, the order will be cancelled and fully refunded.

All prices include value-added tax (VAT) where applicable.

3. Production & Shipping

Most items are made to order. Production time is typically 5–10 working days, though this may vary. In-stock items may ship faster.

Shipping times vary based on your chosen method and location. Full details are listed on our Shipping page.

If a delay occurs, we will inform you by email. You may cancel delayed orders for a full refund. Contact info@truestorysport.com with your order number.

If your order contains multiple items, they may be shipped separately.

4. Cancellations & Refunds

You may cancel your order before production begins for a full refund. Once production has started, cancellations may not be possible.

You also have the right to return goods as outlined in our Returns Policy, in accordance with EU consumer protection law (Directive 2011/83/EU).

5. Product Availability & Description

We do our best to ensure all items shown on our site are available and accurately described. However, we reserve the right to:

  • Remove or change products without prior notice

  • Correct errors in product descriptions or pricing

  • Decline or cancel orders based on inaccurate information

We strive to display product colours as accurately as possible, but we cannot guarantee exact colour match due to monitor/device variations.

6. Reviews & User Content

We welcome reviews, comments, and product questions. By submitting content to our site, you agree that:

  • It is not confidential or copyrighted

  • We may display, edit, or remove it at our discretion

We reserve the right to remove content that we believe to be inappropriate or misleading.

7. Governing Law & Disputes

These Terms & Conditions are governed by the laws of the Republic of Latvia. Any disputes will be resolved through the competent courts of Latvia.

8. Limitation of Liability

TRUE STORY LTD is not liable for:

  • Delays or failures caused by force majeure (natural disasters, strikes, transport interruptions, etc.)

  • Indirect or consequential damages (e.g. lost profits)

  • Minor variations in product colour or fit

Our total liability is limited to the value of the goods purchased.

Contact

If you have questions about these Terms & Conditions, please contact us.