Your privacy is critically important to us. At we have greatest respect regarding your desire to protect your personal data online. Before going into details, here are the fundamental principles:

We don’t ask you for personal information unless we truly need it to fulfil your orders and provide our services
We don’t share your personal information with anyone except to comply with the law, develop our products & services, or protect our rights.
We don’t store personal information on our servers unless it's required for the on-going operation of our online store or fulfilling your orders.

Below is our privacy policy which incorporates and describes these principles in detail. If you have questions about deleting or correcting your personal data please contact us at It is policy to respect your privacy regarding any information we may collect while operating our website.

References in this Privacy Policy to "TRUE STORY", "we", "our" or "us", are to TRUE STORY LTD and references to “customer”, “you” or “your” are to the person who buys TRUE STORY products, creates the customer account or browses our website at

This Privacy Policy describes how and when we collect, use, and share information when you visit our website purchase an item from us, contact us, or otherwise use our services through our website or its related sites and services. Our policy meets the requirements of General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council (the "GDPR").


Personal identification information: to fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.
You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly or within comments field when placing your order.
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You directly provide TRUE STORY with most of the data we collect. We collect and process data when you:

Register online or place an order for any of our products or services;
Voluntarily complete a customer survey or leave a feedback on any of our message boards or via email;
Subscribe to our newsletter;
Use or view our website via your browser cookies.



We rely on a number of legal bases to collect, use and share your data, including:

As needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, to manage your account or to provide customer support;
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
To provide aggregated statistics about the visitors of TRUE STORY website.
For marketing purposes, so that we can inform you about special offers on other products or services we think you might be interested in. You have the right at any time to stop TRUE STORY from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please unsubscribe from any relevant e-mail lists or contact us on



We share your personal data for very limited reasons and in limited circumstances, as follows:

Service providers: we engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers: if we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws: we may collect, use, retain and share your information if we have a good faith belief that it is reasonably necessary to:
1. Respond to legal process or to government requests;
2. Enforce our agreements, terms and policies;
3. Prevent, investigate, and address fraud and other illegal activity, security, or technical issues;
4. Protect the rights, property, and safety of our customers, or others



We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy.

However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the period of 3 years.


TRUE STORY would like to make sure, you are fully aware of your data protection rights.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal data. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access: you may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information. We may charge you a small fee for this service.
Change, restrict, delete: you may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Change, restrict, delete: you may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
You have the right to request that TRUE STORY correct or complete any information you believe is inaccurate or incomplete.
You can object to:
1. Our processing of some of your information based on our legitimate interests;
2. Receiving marketing messages from us after providing your express consent to receive them.
In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.


Like most website operators, collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. This is done by using cookies. A cookie itself is a small data file stored on your computer to keep track of your activities while you visit our website and in order to recognise your computer in the future. Cookies are necessary in order to make the website work and help us get an overview of your website visit, enabling us to constantly optimise and adapt the website to suit your needs and interests. For example, cookies register contents of your basket, language and currency preferences and login activity on our website. Cookies help us measure website traffic and this data is being used for marketing purposes by parties who advertise us to to target ads that are most relevant for you.


TRUE STORY may collect statistics about the behaviour of visitors to its website. For instance, monitor the most popular or most viewed products. TRUE STORY may display this information publicly or provide it to others. However, TRUE STORY does not disclose personally-identifying data unless we have compelling and legitimate grounds to disclose it (see the “DATA SHARING AND DISCLOSURE” section above).


TRUE STORY keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 20 December 2022.


If you have any questions, comments and requests regarding this privacy policy, or you would like to exercise any of your data protection rights, please contact us at our email: