TERMS & CONDITIONS

GENERAL TERMS

Below sections of this page govern your use of the www.truestorysport.com website (further referred as "our website"). By visiting our website you accept and agree to the content of terms described below. We reserve the right to change the information of this section at any time and it is your responsibility to check regularly before ordering.

TERMS OF SERVICE

By placing an order via our website you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to product availability and confirmation of the order price. Dispatch times may vary according to availability and production time associated with particular product. Delivery times are subject to any delays resulting from postal delays or force majeure for which we hold no responsibility. Please see our Shipping and Delivery page for more information. TRUE STORY retains the right to refuse any request made by you. If your order is accepted we will inform you by email (or through the system). When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of the goods.

ORDER CONFIRMATION AND PROCESSING

When you place an order you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. TRUE STORY retains the right to accept or reject any orders before further processing. In unlikely case of rejecting your order we will inform you in detail using e-mail address you provided when placing your order. Once your order is confirmed we will start production process and inform you once your order is finished and ready for shipping.

PAYMENT METHODS

Shopping with TRUE STORY is safe. All prices are stated in Euros. Shipping costs are added to the price at the checkout. Depending on chosen payment method, a payment fee may also be added. You can use Visa, MasterCard and American Express with TRUE STORY. Your security matters therefore we use STRIPE payment platform to process all our online payments. STRIPE is one of the safest online payment software providers in the World.

PRICING AND ERRORS

Whilst we try and ensure that all details, descriptions, and prices which appear on our website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

AVAILABILITY, ESTIMATED DELIVERY TIMES AND CANCELLATIONS

Most of our items are made to order (with exception of stock items). We do our best to ensure the availability of all advertised products and endeavor to produce and dispatch orders at stated terms. Average production time is 7-10 working days. Delivery times wary depending on shipping method selected at the checkout. See our SHIPPING & DELIVERIES section for more detailed information. If there is a delay, we will inform you of this via email and the product will be dispatched as soon as it is ready. You have the right to cancel delayed orders at any time and get full refund for your order. If you wish to cancel your order you should notice us via e-mail info@truestorysport.com. If you have ordered multiple items they may arrive separately.

GOVERNED LAW AND LIABILITY

TRUE STORY Terms and Conditions shall be governed by and construed in accordance with Laws of Republic of Latvia. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of administrative courts of Republic of Latvia.

REVIEWS AND COMMENTS

We encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the www.truestorysport.com website.

DISPLAY OF COLORS

We strive to display, as accurately as possible, the colors of our products that appear at our web site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.