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Privacy Policy

Your privacy is critically important to us. At www.truestorysport.com we have a few fundamental principles:
•    We don’t ask you for personal information unless we truly need it to fulfill your orders and provide services.
•    We don’t share your personal information with anyone except to comply with the law, develop our products & services, or protect our rights.
•    We don’t store personal information on our servers unless required for the on-going operation of our webshop.
Below is our privacy policy which incorporates these goals:
If you have questions about deleting or correcting your personal data please contact us at info@truestorysport.com
It is  www.truestorysport.com policy to respect your privacy regarding any information we may collect while operating our website.

Website Visitors
Like most website operators, www.truestorysport.com collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.

When visiting www.truestorysport.com, a cookie generated from Google is placed on your computer. For the webshop to function optimally, it requires that you accept the use of cookies. Most browsers support this automatically. A cookie is a small piece of text that’s being stored on your computer, and contains information about what you do and how you use the website. The cookies is being used by our marketing department so they can analyze where the traffic is coming from. We give your security the highest priority.

www.truestorysport.com purpose in collecting non-personally identifying information is to better understand how  www.truestorysport.com  visitors use its website. From time to time,  www.truestorysport.com  may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
www.truestorysport.com  also collects potentially personally-identifying information like Internet Protocol (IP) addresses for webshop visitors and for users leaving comments.  www.truestorysport.com only discloses visitor and commentators’ IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
www.truestorysport.com  does not collect financial information (like credit card data, etc.) on its servers required to process payment transactions. For credit card data processing purposes visitors are redirected to payment service provider’s Latcard Corporation JSC servers or PayPal servers.

Gathering of Personally-Identifying Information
Certain visitors to www.truestorysport.com  website choose to interact with www.truestorysport.com in ways that require www.truestorysport.com  to gather personally-identifying information. Those who engage in transactions with www.truestorysport.com  are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, www.truestorysport.com collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with www.truestorysport.com. www.truestorysport.com  does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics
www.truestorysport.com may collect statistics about the behavior of visitors to its websites. For instance, www.truestorysport.com may monitor the most popular or most viewed products. www.truestorysport.com may display this information publicly or provide it to others. However, www.truestorysport.com  does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information
www.truestorysport.com  discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on www.truestorysport.com behalf or to provide services and fulfill orders available at www.truestorysport.com website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using www.truestorysport.com websites, you consent to the transfer of such information to them. www.truestorysport.com will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, www.truestorysport.com discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when www.truestorysport.com believes in good faith that disclosure is reasonably necessary to protect the property or rights of Www.truestorysport.com , third parties or the public at large. If you are a registered user of an www.truestorysport.com website and have supplied your email address, www.truestorysport.com may occasionally send you an email to tell you about new features, products, services or just keep you up to date with what’s going on with www.truestorysport.com and our products. We primarily use our Facebook Page and Blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. www.truestorysport.com  takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Privacy Policy Changes
Although most changes are likely to be minor, www.truestorysport.com  may change its Privacy Policy from time to time, and in www.truestorysport.com sole discretion. www.truestorysport.com encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

 

Terms & Conditions

General information
These Terms and Conditions govern your use of the www.truestorysport.com  website. By visiting the www.truestorysport.com website you accept, and agree to, the content of these Terms & Conditions. We reserve the right to change the Terms & Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Terms of Service
By placing an order via our website www.truestorysport.com, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to .]delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery information page for further information.

www.truestorysport.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email (or through the system). When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of the goods.

Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. www.truestorysport.com retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements.

Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT.

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfill any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Availability / Estimated Delivery Times / Cancellations
We do our best to ensure availability of all advertised products and endeavor to dispatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately. www.truestorysport.com has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact us at
Click here to see full details of our Delivery Information.

Payment
www.truestorysport.com offers a very helpful and hassle-free payment process. Click here to see full details of payment methods available.

Governed Law
www.truestorysport.com Terms and Conditions shall be governed by and construed in accordance with Latvia’s Laws. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Latvia’s administrative courts.

Reviews and Comments
We encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the www.truestorysport.com website.

Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched.

This warranty does not affect your statutory rights.

www.truestorysport.com  is  trading name for the company TRUE STORY LTD.

 

COMPLAINTS

We have a bic focus regarding quality of our products, and therefore we have guarantees on your item for 1 year. If you want to make a complaint on an item, contact us on info@truestorysport.com, so we initially take an assessment by e-mail. Please attach some pictures of the error and a description of pertaining to your complaint to enable us to assist you further.

We ask that the warranty products is being washed before they are returned to us. The warranty does not apply normal wear or user errors.

Depending on the error, we either repair the product, or send you a new one. Together we’ll find a solution.